Usability And Responsiveness Of Artificially Intelligent Chatbot On Customer E-Retailing Experience. Journal of Management & Social Science, [S. l.], v. 2, n. 1, p. 338–351, 2025. Disponível em: https://rjmss.com/index.php/7/article/view/92. Acesso em: 15 jun. 2025.