Direct Effect of Supervisor Incivility, Emotional Exhaustion, and Organizational Culture on Employee Insubordination

Abstract

This study explores the impact of supervisor incivility, emotional exhaustion, and organizational culture on employee insubordination. Using hierarchical regression analysis with SPSS-25 for data processing, hypotheses were tested through data collected from a diverse sample of 300 employees across various occupations, based on their personal experiences, engagement, and observations. The findings reveal that supervisor incivility and emotional exhaustion have a positive direct effect on employee insubordination, while a supportive organizational culture has a mitigating influence. The results suggest that organizations could benefit from fostering a culture that prioritizes employee performance and acknowledges workers as vital components of the business. This approach can enhance employees' confidence in their organizational affiliation, leading to improved performance and reduced turnover intentions. Unlike previous studies, this research includes an analysis of business objectives, offering a nuanced perspective on how organizational culture can shape employee behavior and attitudes.

Keywords: Supervisor incivility; emotional exhaustion; organizational culture; employee insubordination.