Building Trust: Investigating the Nexus between Organizational Justice, Commitment, and Citizenship Behavior

Abstract

The concept of organizational justice has been accepted around the world to examine the perception of justice in the workplace. This study aims to examine the relationship between organizational justice, organizational commitment and organizational citizenship behaviour of telecommunication employees in Pakistan with the mediating role of organizational trust. In Pakistan, employees of telecom companies often change jobs due to the competitive environment. Therefore, increasing the level of employee commitment through a strong and fair environment and level of trust is a very important concern for a firm. A sample of 312 telecom employees from different telecom companies in Pakistan was selected using a convenience sampling technique. A survey questionnaire was used as a data collection tool. AMOS and SPSS were used for the analysis. The results revealed that organizational justice had a significant positive influence on organizational commitment and organizational citizenship behaviour. Furthermore, the results also revealed that organizational trust positively mediates the connection between organizational justice, organizational commitment, and organizational citizenship behaviour. This study addresses the concern that the organization must create an atmosphere of trust to increase commitment between employees and OCB.

Keywords: Organizational Justice, Organizational Trust, Organizational Commitment, Organizational citizenship behaviour