The Impact of Training on Employee Performance: A Pre- and Post-Training Analysis of Selected Hotels in Peshawar

Abstract

This comprehensive study investigates the impact of structured training programs on employee performance in Peshawar's hospitality sector. Utilizing a mixed-methods approach, we collected quantitative data through pre- and post-training surveys from 150 employees across 15 mid-range hotels, supplemented by qualitative interviews with 20 participants. Our analysis reveals statistically significant improvements (p < 0.05) across all measured performance indicators, with customer service showing the highest gain (43% improvement). The regression model explains 72% of performance variance (R² = 0.72), demonstrating training's substantial impact. Qualitative findings highlight enhanced employee confidence and job satisfaction, though identify challenges in training applicability. The study contributes to human resource management literature by providing empirical evidence from an emerging tourism market and offers practical recommendations for optimizing training investments in the hospitality industry.

Keywords: Employee training, performance evaluation, hospitality industry, human resource development, training effectiveness, Pakistan