The Impact of Total Quality Management Practices on Project Contract with the Mediating Role of Transformational Leadership and the Moderating Role of Job Satisfaction]

Abstract

The current study’s primary purpose is to explore the effects of total quality management practices on project contracts with transformational leadership as a mediator and job satisfaction as a moderator. It is necessary to know how Total Quality Management (TQM) practices and transformational leadership are applied to enhance the effectiveness of the project contracts. Moreover, job satisfaction can also reflect in the efficacy of project contracts. It is, therefore, essential to find out how job satisfaction influences the relationship between Quality management and project contracts. The research used a quantitative research methodology, and survey data were obtained from employees of project-based organisations. The data was analysed through correlation, reliability analysis and regression analysis to test the hypothesised relationships. This study's results showed a positive and significant relationship between TQM and project contract. Moreover, it showed transformational leadership mediates relationship between TQM and project contract. The study has also discovered the job satisfaction moderates the relationship between TQM and project contract. The findings of this study offered insights on TQM practices, transformational leadership and job satisfaction in enhancing project contract. In addition, it gave the guide to the organisations on how to enhance the project contract. It also further presented practical implications to organisations on the ways of enhancing the quality of the project by using the TQM practices and transformational leadership styles. Besides, the study emphasised the role of job satisfaction in promoting the effect of TQM practises in project contracts.

Keywords: Total Quality Management (TQM), Project Contracts, Transformational Leadership Style.